About us

An exchange account run the way a careful teller would run it.

Bitnetex is a custodial exchange: one wallet, live market prices, a spot order book, instant swaps and staking. Money comes in automatically and goes out only after a person has looked at it.

What you can do here

ProductWhat it isWhere
WalletOne balance per asset, deposit addresses per network, full history of every movementWallet
Spot tradingAn order book with market and limit orders, live chart and depthMarkets
Instant swapConvert one asset into another at a posted rate in one click, no order to manageSwap
StakingLock an asset for a fixed term at a published rate and collect the reward at the endStaking

How we decided to run it

Short list over long list

We list 15 assets, not thousands. Every asset on the list has a live reference price, a network we can receive and send on, and a desk that can review withdrawals in it. A ticker we can't settle is worse than no ticker. The criteria are on Token listing.

Prices you can see before you commit

Swaps fill at the rate on screen when you press confirm, so there is no slippage between the quote and the fill. Prices follow a live market feed. If a coin's price ever has to be set by the exchange instead, that coin is marked as exchange-set on the markets page until the live feed takes over again.

A person on the way out

Nothing leaves the platform automatically. An automated payout pipeline is the single easiest thing for an attacker, or a simple mistake, to exploit. We accept that a legitimate withdrawal takes a little longer in exchange for that. The full process is on Security.

One fee, printed

Every operation has one percentage, published on Fees and repeated on the ticket. No volume tiers to decode, no spread hidden inside the rate.

What happens behind your account

  1. Market data

    Prices stream continuously from a live feed and drive the chart, the book and the swap quote.

  2. The ledger

    Every deposit, trade, swap, stake and withdrawal is a permanent entry. Your P&L and average cost are calculated from those entries, the way a brokerage statement would.

  3. The desk

    People who review withdrawals and verification, answer support chat and handle anything the automation should not decide alone.

Custody, in plain words

When you deposit, the asset is credited to a balance we hold for you. You don't manage private keys or a seed phrase, and a forgotten password is recoverable. The trade-off is real: your balance is a claim on the platform, and you rely on us to keep the assets safe and honour withdrawals.

You get

  • Instant swaps and trades between assets
  • A recoverable account, no seed phrase to lose
  • A person checking every outgoing payment

You accept

  • You don't hold the keys yourself
  • Withdrawals wait for review
  • Platform risk, described on Risk disclosure

If you want to hold assets long-term in self-custody, withdraw them to a wallet you control. That's a reasonable choice and we won't make it harder.

Account ranks

There is one rank above standard: VIP. It pays 25% of the standard swap and trade fee. It doesn't change deposit or withdrawal fees and doesn't skip review. The exchange sets it on the account; signed in, your rank shows on Wallet.

What we are not

  • Not a bank. Balances are not covered by a deposit guarantee scheme.
  • Not an adviser. Nothing on this site is a recommendation to buy, sell or hold.
  • Not the issuer of any listed token.

The regulatory position is explained on Regulation & licenses.