How to submit a request
Send requests to [email protected] from an official agency address. Requests from free mail services are not processed. Include:
- Authority
- Agency name, officer name, badge or file number, official phone and postal address
- Legal basis
- The warrant, production order, court order, or the equivalent power in your jurisdiction, attached
- Identifiers
- Account email, user ID, deposit address, txid or withdrawal ID
- Scope
- The specific records and time range needed. Requests for "everything" are narrowed or refused
- Deadline
- When you need the response, and whether a non-disclosure order applies
We may call back through a published agency number to confirm the request is genuine. Authorities outside our jurisdiction may be asked to use a mutual legal assistance (MLAT) channel.
What records may exist
| Record | Contents |
|---|---|
| Account | Email, display name, sign-up date, registration IP |
| Verification | Identity documents and face check, only if the user applied |
| Transactions | Deposits, withdrawals with destination addresses and txids, trades, swaps, stakes |
| Access | Sign-in times, IP addresses and device information as logged |
| Support | Chat history and files exchanged with support |
We do not hold private keys to customers' external wallets, and we have no messages from apps we don't operate. Retention periods are in the Privacy policy.
What each kind of request can get
| Request | Typical disclosure |
|---|---|
| Subpoena or production order | Account and basic subscriber information |
| Court order | Transaction history and access logs for the stated period |
| Search warrant | Contents such as verification files and support chats |
Exact thresholds depend on the law that applies to the request.
Freezes and seizures
We freeze balances on receipt of a valid freezing or seizure order. On a credible preliminary request (for example, stolen funds traced to a deposit address), we may place a temporary hold while the formal order is obtained; the hold lapses if no order follows within a reasonable time. Funds are released or transferred only as a court or competent authority directs.
Emergencies
If there is an imminent risk of death or serious physical harm, mark the email subject EMERGENCY and describe the emergency and why the data will help prevent it. We may disclose limited information without a formal order in that case, and the request is reviewed afterwards.
Telling the customer
Our default is to notify the customer before disclosing their data, so they can seek legal advice. We don't notify when a court order or statute prohibits it, when notice would put someone at risk, or when the account is involved in fraud against other customers.
If you are a victim, not an investigator
We can't release another person's data to you directly. Report the crime to your police, give them the txid and our deposit address from the blockchain record, and ask them to contact us using this page. You can also tell our support so we can check the deposit early.