What to report here
This channel is for serious wrongdoing connected to running the exchange:
- Theft, embezzlement or unauthorised movement of customer balances.
- Falsified ledgers, prices, fills or withdrawal statuses.
- Bribery, kickbacks, or trading ahead of customer orders.
- Skipping the withdrawal review described on Security.
- Money laundering, sanctions evasion, or instructions to ignore a legally required freeze.
- Misuse of customers' personal or identity data.
- A security hole that puts customer funds or data at risk.
- Retaliation against someone who raised a concern.
A disputed trade, a delayed withdrawal or a fee disagreement belongs in the help center, where it will be handled faster.
How to report
- Write to us
Email [email protected] with the subject
Whistleblower — confidential. You can use an address that doesn't identify you. - Describe what you saw
What happened, when, who was involved, which accounts, assets or transactions if you know them, and how you know.
- Attach what you already have
Documents, screenshots, txids. Don't break into systems, copy data you aren't entitled to, or move funds to "prove" a point.
- Say how to reach you
If you want updates, give a contact. If not, check back through the same address.
What happens next
| When | What we do |
|---|---|
| Within 7 days | Confirm we received the report |
| Straight away | Route it to people with no involvement in the matter |
| During review | Investigate, and may ask you follow-up questions |
| Within 3 months | Tell you, as far as the law allows, what was done |
Your protection
- Confidentiality. Your identity is shared only with those handling the report, unless you agree or the law requires disclosure.
- No retaliation. No dismissal, demotion, account closure, or other punishment for a good-faith report. Retaliation is itself reportable here.
- Good faith is enough. You don't need proof, only a reasonable belief.
Knowingly false reports made to harm someone are not protected.
Reporting to an authority
You can go directly to the financial regulator, financial intelligence unit, data protection authority or police in your country, whether or not you reported to us first. Nothing in any agreement with Bitnetex prevents you from doing so.