First deposit checklist
Asset, network, address, test send, then size. Skip a step and the coins may never credit.
Why this checklist exists
Almost every “I sent funds and nothing happened” ticket is one of: wrong network, wrong asset, address copied from a chat, or the sending exchange still showing “processing” while the chain has not confirmed.
Checklist
- Sign in on this hostname (the one in your bookmark, not a search-ad clone).
- Open Deposit.
- Choose the asset you will send (USDT is not “USD”).
- Choose the network the Deposit screen lists for that asset (TRC20 is not ERC20; BTC is not BEP20 “BTC”).
- Copy the address from Deposit. Never from email, Telegram, or a PDF.
- In the sending wallet, select the same asset and same network.
- Send a small test (enough to cover the network fee plus a little extra).
- Wait until a block explorer shows the tx confirmed, then refresh Overview.
- Only then send the rest.
What we credit
Only listed assets, on a network that Deposit actually offered you. An unlisted token sent to a lookalike address is usually unrecoverable. We cannot “just credit it as USDT”.
How long to wait
Deposits credit when the network confirms — there is no extra human queue for incoming crypto. BTC can take longer than TRC20. If the explorer says unconfirmed, wait. If it says confirmed for a long time and Overview is still zero, open Live chat with the txid, asset, and network.