The short version
| Risk | What it means for you |
|---|---|
| Market | Prices can drop 20–50% in a day, and some assets never recover |
| Liquidity | At the moment you want to sell, there may be no buyer at a price you accept |
| Custody | Your balance is a claim on the platform, not coins in your own wallet |
| Network | A wrong address or network can lose funds permanently |
| Staking | Locked assets can't be sold during the term while the price moves |
| Regulation | Rules can change and restrict what you can do or where |
Nothing here is advice
Prices, charts, market descriptions, staking rates, VIP terms and anything said by support are operational information, not a recommendation to buy, sell or hold. Whether a trade or a lock suits your finances is your decision alone. If you want advice, get it from a professional licensed to give it where you live.
Price and volatility
Crypto prices move fast, without warning, and around the clock, including weekends and holidays. Moves of tens of percent in hours have happened many times across major assets. Past performance on any chart on this site says nothing about the future.
- Prices can gap: the next traded price can be far from the last one, with nothing in between.
- News, a hack elsewhere, a large holder selling, or a regulatory statement can move a price instantly.
- Stablecoins can lose their peg, temporarily or permanently.
Liquidity and execution
Instant swaps fill at the rate shown when you confirm. Book orders fill only against a matching order: a limit order may never fill, and a market order in a thin book can fill at a worse average price than the last trade. Spreads widen when activity is low. Our price follows a live feed but is the price on this venue; it can differ from other exchanges at the same moment.
An asset can also be exchange-priced for a period or delisted. Delisting procedure is on Token listing.
Custodial balances
Assets you deposit are credited to a balance we hold and administer. You don't hold the private keys. That means:
- Your ability to withdraw depends on the platform operating, remaining solvent and not being blocked by a court, regulator or bank.
- A security incident at the platform could affect balances, despite the controls on Security.
- Balances are not protected by a government deposit guarantee.
- Withdrawals are reviewed by hand and can be delayed or declined as described in the Terms.
For long-term holdings, a wallet whose keys you control removes platform risk, at the cost of being responsible for the keys yourself.
Networks and transfers
- Transfers are final. Once a transaction is confirmed on-chain, nobody can reverse it, including us.
- Wrong network or address. Sending on a different network than the one shown, or to a mistyped address, can lose the funds forever.
- Congestion. Network fees and confirmation times change with demand and are outside our control.
- Forks and upgrades. A chain split or protocol change may lead us to pause an asset; we are not obliged to support a new forked asset.
Staking
Staking locks an asset for a fixed term at a stated rate. During the term the asset's price can fall, and you can't sell it unless early unstaking is offered on that plan, which may forfeit rewards. The rate is paid in the staked asset, so a high percentage does not protect you from a price decline. Rates are published before you lock and can change for new stakes.
Scams and social engineering
Most people who lose crypto are talked into sending it. Be sceptical of anyone who contacts you first, promises a guaranteed return, asks you to "verify" a wallet by sending funds, or asks for your 2FA code. Our staff never do any of these.
Legal, regulatory and tax
Crypto rules differ by country and change often. A change can restrict access to the service, specific assets or features in your country, sometimes at short notice. You are responsible for whether you are allowed to use a service like this where you live, and for reporting and paying any tax. We don't give tax advice.
Technology and outages
The site, price feeds, and blockchain networks can be slow, unavailable or wrong for a period. Orders may fail to place or cancel during an outage, and prices may not update. Don't rely on being able to act at a specific moment.
Before you trade
- Only use money you can afford to lose entirely.
- Understand the asset and why you are buying it.
- Decide in advance at what loss you would stop.
- Don't borrow to buy crypto.