About these terms
These terms are the agreement between you and the operator of Nexa ("we", "us"). They apply whenever you visit the site or use an account, together with the Privacy Policy, Cookie Policy, Fees page and Risk Disclosure, which form part of them.
If a translated version differs from the English one, the English version applies.
Eligibility
You must be at least 18 years old, or the age of majority where you live if higher, and able to form a binding contract. You're responsible for confirming that using a service like this is lawful where you live before you sign up.
- You may not use Nexa if you are on a sanctions list or resident in a comprehensively sanctioned jurisdiction.
- You may hold one account only, in your own name and for your own benefit.
- Accounts opened for businesses must be opened by an authorised representative.
Your account
You're responsible for keeping your login credentials confidential and for all activity under your account. Turn on two-factor authentication and tell us right away if you believe your account has been accessed without authorisation.
Information you give us must be accurate and kept up to date. We may suspend an account where it is not.
AML / KYC procedure
We run an anti-money-laundering and counter-terrorist-financing programme. As part of it we may at any time ask you to verify your identity, address and the source of your funds, and screen you and your transactions against sanctions lists.
Until requested information is provided, we may limit the account, including holding withdrawals. We may be legally required to report activity to authorities and prohibited from telling you that we have done so.
- Level 1: email registration. Deposits, trading, swaps, staking and reviewed withdrawals.
- Level 2: identity document, address and live face check. Required for VIP status.
- Enhanced checks: proof of source of funds or wealth when the amount or pattern of activity calls for it.
Custody & balances
Nexa is a custodial service: assets you deposit are credited to a balance we hold and administer on your behalf, not to a wallet you control directly. Your balance is a claim against the platform, redeemable through a withdrawal request subject to the review process described on the Security page and in these terms.
Balances are not bank deposits and are not covered by any deposit guarantee scheme.
Deposits
Send deposits only to the address shown in your account for the selected asset and network. Deposits are credited after the network confirms them, minus any deposit fee shown on the Fees page.
Assets sent on the wrong network, to an old address, or below the minimum amount may not be credited. We may try to recover them at our discretion but are not obliged to.
Trading and swaps
Swaps fill at the rate displayed when you submit the order. Book orders fill only against matching orders and may fill partially or not at all. Rates track a live market feed by default and may be set by the exchange for a specific asset, in which case that asset is marked on the markets page. We don't guarantee that any posted rate matches another venue's price at the same moment.
A confirmed trade or swap is final. We may reverse a trade only where it resulted from a clear technical error, and will tell you if we do.
Staking
Staking locks an asset for the term you choose at the rate shown when you confirm. Rewards are paid in the staked asset at the end of the term. Early unstaking, where offered, may forfeit rewards. The price of the staked asset can fall during the term.
Withdrawals
Every withdrawal request is reviewed by a person before funds are released. The amount is reserved from your available balance when you submit. We may decline a request, for example where the destination appears invalid for the selected network, where the account is under review, or where required information is missing. A declined request includes a stated reason and does not incur a fee.
Blockchain transfers cannot be reversed. You are responsible for the destination address and network you enter.
Fees
Current fees are published on the Fees page and are incorporated into these terms by reference. The fee shown on the order ticket when you confirm is binding for that operation. Fee changes apply only to activity after the change takes effect.
Prohibited use
You agree not to use Nexa to launder money, finance illegal activity, evade sanctions, manipulate markets, or otherwise violate applicable law.
- No wash trading, spoofing, or coordinated price manipulation.
- No use of accounts on behalf of third parties or with another person's identity.
- No automated scraping or attacks on the service, and no exploiting bugs for gain.
Suspension and freezing
We may suspend, restrict or freeze an account where we reasonably suspect a breach of these terms, fraud, unauthorised access, or where required by law or a competent authority. Where the law allows, we will tell you why and what you can do.
Risk disclosure
Digital assets are volatile and can lose all of their value. Nothing on this site is financial, investment, tax or legal advice. You're solely responsible for deciding whether trading or holding a given asset is appropriate for you. The Risk Disclosure page explains the main risks in detail.
Limitation of liability
To the fullest extent permitted by law, Nexa is not liable for indirect, incidental or consequential damages arising from your use of the platform, including losses from market movements, network outages, third-party failures, or delays in withdrawal review. Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud.
Complaints
Raise a complaint through the help center with your account email and the relevant transaction IDs. We acknowledge complaints promptly and aim to give a final answer within 15 business days, or explain why we need longer.
Termination
You may close your account at any time after withdrawing your balance. We may close an account for a breach of these terms, suspected fraud or abuse, or as required by law, and will make reasonable efforts to let you withdraw a remaining balance where legally permitted.
Changes to these terms
We may update these terms. Material changes are announced in the account before they take effect. Continued use after a change takes effect means you accept the revised terms; if you don't, you may close your account.
Contact
Questions about these terms can be sent through the help center or to the legal address listed in the site footer.