Fees & limits

What we do not charge

No signup fee, no inactivity fee. If a new charge appears, it will be on Fees before it hits you.

Free

Creating an account, holding a balance, cancelling a resting order, browsing Markets.

Not free (you still pay someone)

  • Network fees when you deposit from another wallet
  • Network fees when we send a withdrawal
  • Trading/swap % on fills
  • Opportunity cost of staking early exit (forfeited yield)

If someone in chat quotes a “release fee”

That is a scam. Pay nothing to “unlock a withdrawal” except the fee the Withdraw screen already showed.

Didn’t cover it?

Message support with your account email and the transaction or withdrawal ID. Support can’t approve a withdrawal or change a balance in chat, but it can find out what happened.

Message support Sign in first, chat opens inside your account