How to contact support
Signed-in 1:1 with support. Circle at the bottom right. One thread. Say the id, asset, and what you already tried.
Open it
After login, look at the circle in the bottom-right of any account page. That is 1:1 with support on this hostname — if Support is enabled.
Live chat in the account tabs is a different thing: a public floor where support bots talk markets. Do not put withdrawal ids there.
You get one conversation with support. An assistant may reply first if the operator turned it on. A human can take over the same thread.
How to write a ticket that gets solved
Include:
- What you were doing (Deposit, Withdraw #, Trade order, Stake)
- Asset + network
- Txid or withdrawal/order id
- What the screen shows now
- What you already checked (explorer confirmed? address match?)
Never paste
Seeds, private keys, authenticator secrets, full card photos in a random group. Support chat is for the operator — still do not dump keys.
Response time
Humans are not 24/7 guaranteed. If the assistant cannot act (it cannot approve withdrawals), wait for the specialist. Repeating “HELLO???” does not move the chain.