Swap

How Swap works

Swap converts two balances you already hold, at the live rate, immediately. It does not rest on the book.

The idea

You pick From and To, enter an amount, see the rate, confirm. The From balance goes down, the To balance goes up, minus the swap fee for your VIP rank. No waiting for a counterparty.

Swap is not Trade

No limit price. No stop. No “open order”. If you need those, use Trade.

Rate

The rate is the posted live rate at submit — the same schedule the rest of the site uses (including any domain override). We do not re-quote after a 30-second game. If the price moved while you stared at the form, look again before you confirm.

Failures

Insufficient From balance, same asset both sides, unknown asset, or a module turned off. The error on the page is the reason.

Didn’t cover it?

Message support with your account email and the transaction or withdrawal ID. Support can’t approve a withdrawal or change a balance in chat, but it can find out what happened.

Message support Sign in first, chat opens inside your account