Spot trading

Limit orders

A limit is a price you are willing to pay (buy) or receive (sell). If it does not cross, it rests on the book.

Buys

You bid at a limit price. It fills only at that price or better (lower). If the market is already through your bid, it can fill immediately against the other side / house rules. If not, it rests.

Sells

You offer at a limit. It fills at that price or better (higher), or it rests.

Cancelling

Open orders tab → cancel. Locked funds return to available. There is no fee to cancel.

Resting orders and the oracle

When the live rate moves, resting limits are re-checked. A bid that becomes marketable can fill without you clicking again. That is how a real book works — not a bug.

Didn’t cover it?

Message support with your account email and the transaction or withdrawal ID. Support can’t approve a withdrawal or change a balance in chat, but it can find out what happened.

Message support Sign in first, chat opens inside your account