Bitnetex
Deposits

What if I deposit a coin that is not listed?

Do not. Only markets you can open in Deposit are credit-able. Unlisted tokens are typically lost.

The hard line

Only assets shown on Markets / Deposit can be credited. Sending an airdropped meme token, a wrong ERC-20, or “USDT” on a chain we do not list is treated as an unsupported inbound.

Recovery, if it is possible at all, is manual, slow, and sometimes impossible (smart-contract wrapping, wrong chain, tiny amounts vs cost). Do not plan on it.

Before you click send

If the asset is not in the Deposit dropdown, stop. Convert on the sending venue to a listed asset, then deposit that.

Read next

  1. How to deposit cryptoOpen Deposit, pick asset and network, copy the address from that screen, send from a wallet you control.
  2. Choosing the right networkUSDT-TRC20, USDT-ERC20, BTC, BNB Smart Chain — these are different pipes. The ticker is not enough.
  3. Deposit sent but balance did not updateConfirm the explorer first. Then wait. Then open chat with txid, asset, and network — not a screenshot of another app.
  4. Minimum deposit and dustThe exchange may enforce a minimum per coin. Amounts below that can sit on-chain and never credit.

Didn’t cover it?

Message support with your account email and the transaction or withdrawal ID. Support can’t approve a withdrawal or change a balance in chat, but it can find out what happened.

Message support Sign in first, chat opens inside your account