Bitnetex
Account & security

How to change your password

Settings → Security. You need the current password. Changing it is the right move if a device was shared.

Steps

  1. Sign in.
  2. Open Settings.
  3. Find Password / Security.
  4. Enter the current password, then the new one (English characters only, 8+ characters, upper and lower case, a number, a special character, no spaces).
  5. Save.

If the current password is wrong, the form tells you. There is no “secret admin override” in the UI.

After you change it

Use the new password on every device. If you suspect a leak, also rotate 2FA and review History for withdrawals you did not place.

Weak passwords

Short, reused, or “Password1” passwords are how accounts get drained — not “the exchange got hacked”. Use a password manager.

Read next

  1. Signing in and staying signed inEmail + password, optional authenticator step, and what to do if the session dies.
  2. Display name vs login emailYou can rename how you appear. You cannot casually change the email that owns the account.
  3. Two-factor authentication (2FA)An authenticator app, not SMS. How to turn it on, what login looks like, and what happens if you lose the phone.
  4. NotificationsIn-app alerts for deposits, withdrawals and fills. Sound is optional. This is not SMS marketing.

Didn’t cover it?

Message support with your account email and the transaction or withdrawal ID. Support can’t approve a withdrawal or change a balance in chat, but it can find out what happened.

Message support Sign in first, chat opens inside your account