Two-factor authentication (2FA)
An authenticator app, not SMS. How to turn it on, what login looks like, and what happens if you lose the phone.
What 2FA is here
Settings → Security → Authenticator. You scan a QR (or type a secret) into an app that produces a 6-digit code every ~30 seconds. At login, after the password, we ask for that code.
We do not use SMS 2FA. Anyone who texts you a “verification code from the exchange” is not us.
Turn on
- Settings → connect authenticator.
- Scan the QR in your app.
- Enter a live code to confirm.
- Store the account in more than one place if you can (password manager + phone).
Turn off
Settings → disable 2FA. You will need a current code (and typically the password). Do not disable 2FA because a stranger in chat asked you to “sync the wallet”.
Lost the phone
If you are still signed in on a laptop, go to Settings and disable 2FA, then set it up on the new phone. If you are locked out entirely, Live chat cannot see the old TOTP secret — recovery is a manual identity check by our team. Have: account email access, approximate signup time, last deposit txid. There is no guaranteed instant reset.