Account & security

Display name vs login email

You can rename how you appear. You cannot casually change the email that owns the account.

Display name

Settings → Account. This is a label. It is not your login. It can be changed whenever you want.

Login email

This is the identity of the account. It is not self-editable in Settings. If you need it changed (typo, domain migration), contact support from that mailbox and be ready to pass security checks. We will not swap email to an address we cannot prove you control.

Confirming email

If Settings shows a verification code flow, complete it. Some domains send mail via SMTP; some show the code on screen in development. Either way, confirming email is for your recovery, not for marketing.

Didn’t cover it?

Message support with your account email and the transaction or withdrawal ID. Support can’t approve a withdrawal or change a balance in chat, but it can find out what happened.

Message support Sign in first, chat opens inside your account