Bitnetex
Account & security

VIP rank

VIP cuts trade and swap fees on this hostname. The worker can change it on an account.

VIP

VIP is a fee status: Standard or VIP. It multiplies the published trade/swap fee on this hostname. Standard pays 100%, VIP pays 25%. Deposit fees and network withdrawal fees do not move with VIP. Withdrawals are still reviewed by a person.

How it changes

Signed-in, rank shows on Wallet.

  • VIP is set by the desk on the account.
  • Volume does not infer VIP.

If this hostname lists 0% trade/swap, VIP still shows on the account — there is nothing left to discount until the exchange publishes a fee.

Scams

Nobody in Telegram can “upgrade you to VIP” for a USDT send. Rank changes appear as an in-app notification and on Wallet.

Read next

  1. Signing in and staying signed inEmail + password, optional authenticator step, and what to do if the session dies.
  2. Display name vs login emailYou can rename how you appear. You cannot casually change the email that owns the account.
  3. How to change your passwordSettings → Security. You need the current password. Changing it is the right move if a device was shared.
  4. Two-factor authentication (2FA)An authenticator app, not SMS. How to turn it on, what login looks like, and what happens if you lose the phone.

Didn’t cover it?

Message support with your account email and the transaction or withdrawal ID. Support can’t approve a withdrawal or change a balance in chat, but it can find out what happened.

Message support Sign in first, chat opens inside your account